The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 1 - 3 weeks
- Europe : 2 - 4 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Please handwash in cool water, any yarns that are not superwash. I still recommend hand washing all yarns, even if it is superwash to ensure your finished item lasts for a long time to come!
I do carefully wash each skein after dyeing to remove any excess dye, but I still recommend washing separately from other items the first time just to be safe.
Custom and personalized orders
I would love to dye a custom order for you! If you see any of the colors in my existing listings that you would like combined on any of my existing bases just let me know! Please specify the colorway you are looking at the color from, the base desired, the dye style desired (variegated, self-striping, gradient, etc), as well as how many skeins are needed.
I will dye one skein of the requested custom order and send pictures to confirm it is what is desired before dyeing the full order.
There is a three skein minimum for custom orders, and pricing will depend on what is requested.
Wholesale spots are available! Send me a convo for details such as minimum quantities, pricing, and timing.
Keep in mind that every single skein is dyed or painted by hand. There will be slight differences, even within the same dye lot.